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FAQ for Patients

Advocate Health Network FAQ – Patients

What is the St. Joseph’s/Candler Advocate Health Network?

St. Joseph’s/Candler Advocate Health Network, LLC launched in January 2017. The Accountable Care Organization (ACO) is dedicated to addressing the Three-part aim goals of improving outcomes, reducing costs and improving the experience for the beneficiary. The Advocate Health Network’s (AHN) physician participants of more than 550 represent both employed and independent physicians, with strong emphasis on primary care and coverage of key specialists who have a history of working collaboratively.

How do I know if my doctor is participating in the Advocate Health Network?

If your doctor has decided to participate in the St. Joseph’s/Candler Advocate Health Network, LLC and you have Original Medicare you’ll be notified either in person or by mail. Participating providers also must display a poster that notifies you of your doctor’s participation in an ACO. If you have questions or concerns, you should speak with your physician’s office.

How will I benefit by my doctor participating in Advocate Health Network?

Advocate Health Network physicians and St. Joseph’s/Candler work with Medicare to give better, more coordinated health care to patients like you. Some of the benefits include:

  • The doctors and other providers who are helping care for you will communicate with each other, and partner with you in making health care decisions.

  • You may spend less time filling out medical history paper work because your doctors may already have this information in an electronic health record.

  • You’ll likely have fewer repeated medical tests because your doctors and hospitals will share information and coordinate your care.

  • You’ll be in the center of care and your doctors will be better able to keep you informed and to keep listening and honoring your choices.

Can I still choose any doctor or practice to visit?

Yes, your Medicare benefits won’t be limited because your doctor is part of an ACO. You still have the right to choose any hospital or doctor that accepts Medicare, at any time, even if that hospital or doctor isn’t a part of an ACO. Your doctor may make recommendations, but it’s always your choice on what doctors or hospitals you use.

How is my information shared?

Your doctors use data from Medicare to help improve how they provide care. Doctors, hospitals and other health care providers working together in AHN are able to read your medical records, along with other office staff authorized to help coordinate your care. The privacy and security of your medical information is protected by federal law.

What if I don’t want my information shared?

You have the option to decline sharing your health information. To do so, you can call 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048.